The ability to successfully manage the operations in a hospitality business requires knowledge of hospitality functions, operations and the managerial aspects associated with a hospitality business.

Operational areas include food service, accommodation, housekeeping, events, facilities and finance. Learning in the operational areas are supported by modules focussing on business management, human resource management, project management, marketing and guest relations. This would ensure graduates are developed with the competence to manage all operations in the hospitality industry.