This course was developed specifically for contact centre agents, to empower them with the necessary knowledge and skills to perform on a high standard to Implement Contact Centre specific sales techniques to generate sales through a Contact Centre. This course was developed by On the Dot. On the Dot is the largest multichannel media logistics company in South Africa and offers a comprehensive, integrated, one-stop logistics solution for all media products, such as books, magazines, newspapers, digital fulfilment, consumer electronics and music. Their contact center is focused towards world-class customer services in all departments such as logistics, client services, print and digital media as well as sales. They pride themselves on being able to make sales across a large spectrum of diversity, as On the Dot is national, as well as being able to deliver excellent customer service and after-sales service to ensure continuous annual growth of their client base.
While you will receive your On the Dot Educate24 certificate after passing this course, the successful completion of this course will also qualify your for five days’ in-house call centre training at On the Dot’s Cape Town offices, which will earn you an accredited qualification in Contact Centre Sales. This training is typically worth R12 000.00, but will only cost R7000.00 upon presentation of your Educate24 Contact Centre Sales certificate. Once you have completed the course, clear instructions as to the “next steps” (if you wish to do the in-house training) will follow.