Successful organisations look on problems as opportunities to improve performance – they confront and resolve them. They have a clear commitment to making and implementing decisions at the earliest opportunity. They create an environment in which their managers, supervisors, and employees are encouraged and enabled to identify potential problems and to resolve them proactively wherever possible.

Problem solving and decision making go hand in hand, and this module also deals with creativity. All too often, managers rely heavily on precedent instead of approaching the situation creatively.