This course aims to introduce to the learner the ways in which groups can and do work together showing the different roles that most regularly play out in group situations. The course will explain what exactly a team is and the many ways a team can operate within an organization. Sometimes teams can bring out the best work from the individuals and therefore for the organization for whom they work but sometimes when teams do not work well together then the organization and the individuals can suffer. Understanding how best to organize and run teams can enhance productivity and result in a better functioning organization. The course will explain the theories and practices of getting the best out of teams. The course will also explain some of the best ways of handling conflict in the workplace when it inevitably occurs including how to communicate assertively.